Herbs N' More Last updated: 28 October 2026
1. About this policy
Herbs N' More ("we", "us", "our") runs an online store in India that sells honey and related products. This policy explains, in simple words, what personal information we collect when you visit our website or buy from us, why we collect it, how we use it, and what choices you have.
By using our website or placing an order, you agree to this policy. If you do not agree, please do not use our website.
We follow Indian laws, including the Information Technology Act, 2000, the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023.
2. Who we are
• Business name: Herbs N' More
• Address: Village Gobindsar, Post Office Bhoa, Tehsil and District Pathankot, Punjab, 145025, India
• Email: Herbsnmores@gmail.com
3. What information we collect
Information you give us
• Your name
• Phone number and email address
• Delivery and billing address (including PIN code)
• Order details (what you bought, when, and how much you paid)
• Messages you send us, such as questions, feedback, reviews or complaints
• Your account details, if you create an account (such as your login email and password)
Information we collect automatically
• Device and browser type, IP address, and general location (city or state)
• Pages you visit on our website and how long you stay
• Cookies and similar tools (see section 7)
Payment information
We do not collect or store your card number, UPI PIN, net banking password or CVV. Payments are handled by secure third-party payment gateways. We only receive a confirmation that your payment was successful, along with basic details such as the order amount and payment reference.
4. Why we use your information
We use your information to:
• Take, process, pack and deliver your orders
• Confirm payments and issue refunds, returns or replacements
• Send you order updates by email, SMS or WhatsApp
• Answer your questions and handle complaints
• Create and manage your account
• Send you offers, news and new product updates, only if you have agreed to receive them
• Improve our website, products and service
• Prevent fraud and keep our website safe
• Meet legal, tax and accounting requirements
We use your information only for these purposes, or for another purpose that you agree to.
5. Who we share your information with
We do not sell your personal information. We share it only when needed to run our business, and only the minimum required:
• Delivery and courier partners: your name, phone number and address, so they can deliver your order.
• Payment gateways and banks: to process your payment.
• Website, hosting, email and messaging service providers: who help us run the store and contact you.
• Analytics and advertising tools: to understand how our website is used (see section 7).
• Government or legal authorities: if the law requires it, or if we need to protect our rights, safety or property.
These partners are allowed to use your information only to provide their service to us, and they are expected to keep it safe.
6. Your consent
We collect and use your personal information with your consent, or where the law allows us to use it (for example, to complete your order or to follow legal rules).
You can take back your consent at any time by writing to us at Herbsnmores@gmail.com. If you take back consent, we may not be able to continue some services, such as processing an order. This will not affect anything we did before you withdrew consent.
7. Cookies
Cookies are small files saved on your phone or computer when you visit a website. We use them to:
• Keep items in your cart
• Remember your login and preferences
• Understand how visitors use our website
• Show relevant offers and ads
You can block or delete cookies in your browser settings. If you do, some parts of the website may not work properly.
8. How long we keep your information
We keep your information only as long as we need it for the purposes above, or as long as the law requires. For example, order and invoice records are kept for the period required by tax and accounting laws. When we no longer need your information, we delete it or make it anonymous.
9. How we protect your information
We take reasonable steps to keep your information safe, such as secure payment gateways, password protection and limited access to your data. However, no website or internet service is completely secure, so we cannot promise 100% security. Please keep your account password private.
10. Your rights
You have the right to:
• Ask for a summary of the personal information we hold about you
• Ask us to correct information that is wrong or incomplete
• Ask us to delete your information (unless we must keep it by law)
• Withdraw your consent at any time
• Stop receiving marketing messages (use the "unsubscribe" link or reply STOP, or write to us)
• Make a complaint if you feel your information has been mishandled
• Name another person to exercise your rights on your behalf in case of death or incapacity
To use any of these rights, email us at Herbsnmores@gmail.com. We may ask you to confirm your identity first, and we will reply within a reasonable time.
11. Children
Our website is meant for adults. We do not knowingly collect personal information from anyone under 18 years of age without the consent of a parent or guardian. If you think a child has given us information, please contact us and we will delete it.
12. Links to other websites
Our website may contain links to other websites, such as social media pages or payment pages. We are not responsible for how those websites handle your information. Please read their privacy policies.
13. Where your information is stored
Some of our service providers (such as website hosting, email or analytics tools) may store data on servers outside India. When this happens, we take reasonable steps to make sure your information is handled with care.
14. Changes to this policy
We may update this policy from time to time. When we do, we will change the "Last updated" date at the top. Please check this page now and then. If we make an important change, we will try to let you know by email or a notice on our website.
15. Contact us and grievance officer
If you have a question, complaint or request about your personal information, please contact:
Grievance Officer: [Name of person] Herbs N' More Village Gobindsar, Post Office Bhoa, Tehsil and District Pathankot, Punjab, 145025, India Email: Herbsnmores@gmail.com
We will try to acknowledge your complaint within 48 hours and resolve it within 15 days.