Refund and Return Policy

Herbs N' More Last updated: 28 October 2026

1. About this policy

We want you to be happy with your Herbs N' More honey. This policy explains when you can return a product, when you can get a refund, and how it works. It should be read together with our Terms of Service and Shipping Policy.

2. The short version

• Sealed and unused products can be returned for a refund.

• Opened or used products cannot be returned, because honey is a food product and we must keep it safe for everyone.

• Damaged, leaking, wrong or expired products are our responsibility. Tell us within 48 hours of delivery and we will replace them or refund you.

• Refunds are processed within 2 to 3 working days after your return or claim is approved.

3. When you can return a product for a refund

You can ask for a return and refund if all of these are true:

• The jar is sealed, unopened and unused, with the safety seal and lid untouched

• The label and packaging are intact

• You contact us within 7 days of delivery at herbsnmores@gmail.com

• You send the product back in good condition, as received

If the product does not meet these conditions, we may not be able to accept the return.

4. What we cannot return or refund

We cannot accept returns or give refunds for:

• Jars that have been opened, used or tasted, or where the seal is broken or has been tampered with

• Products with a missing or damaged label, or products that have been damaged after delivery

• Natural changes in honey, such as thickening or crystallisation (this is normal and does not mean the honey is spoiled)

• Differences in colour, taste or thickness between batches, because honey is a natural product

• Products you simply did not like after opening them

• Requests made after the 7-day return period (or after 48 hours for damaged or wrong items)

5. Damaged, leaking, wrong or expired products

If your parcel arrives damaged or leaking, or you receive the wrong or an expired product, this is not your fault, and we will make it right.

• Email us within 48 hours of delivery at herbsnmores@gmail.com

• Send your order number and clear photos or a short video showing the parcel, the shipping label and the product

• After we check the details, we will send a replacement or give you a full refund, including shipping charges

• In these cases, you do not need to send the product back unless we ask you to

A short video of you opening the parcel is the best proof and helps us solve the problem faster.

6. How to ask for a return or refund

1. Email us at herbsnmores@gmail.com with your order number, your name and the reason for the return. For damaged or wrong items, add your photos or video.

2. We reply within 1 to 2 working days to tell you if your request is approved. If it is, we will share the return address and instructions.

3. Send the product back in its original, sealed condition and packaging. Pack it carefully, because glass jars can break.

4. We check the product when it reaches us. If it meets the conditions in this policy, your refund is approved.

5. We process your refund within 2 to 3 working days.

7. Return shipping

• If you are returning a sealed product because you changed your mind, you pay the cost of sending it back to us.

• If the return is because of our mistake (wrong, damaged, leaking or expired product), we will take care of the cost.

Please do not send anything back before we approve your request, because we cannot accept parcels without approval.

8. How and when you get your refund

• We will process your refund within 2 to 3 working days after your return or claim is approved.

• Refunds are sent to your original payment method (for example, the card, UPI account or bank account you paid with).

• After we process it, your bank or payment provider may take a few more days to show the money in your account.

• For Cash on Delivery orders, we will ask for your bank account or UPI details to send your refund.

• For a change-of-mind return, the shipping charge you paid is not refunded. If the return is because of our mistake, we refund the shipping charge as well.

We will email you when your refund has been processed.

9. Cancelling an order

You can cancel an order before it is dispatched by emailing us at herbsnmores@gmail.com. We will refund the full amount, including shipping, within 2 to 3 working days. Once an order has been dispatched, it cannot be cancelled, but you may be able to return it under section 3.

10. If your payment failed but money was deducted

If money left your account but your order was not confirmed, it usually comes back to you automatically within a few working days. If it does not, please email us with your payment reference, and we will help you.

11. Replacements

If we replace a product, we will send it as soon as we can. A replacement is subject to stock being available. If the product is out of stock, we will offer you a refund instead.

12. Changes to this policy

We may update this policy from time to time. When we do, we will change the "Last updated" date at the top. The policy that applies to your order is the one shown on the website when you placed it.